Security Overview
We protect your data
All data is immediately duplicated across multiple disks, undergoes daily backups, and is stored in multiple secure locations. Files uploaded by our customers are hosted on servers that employ state-of-the-art methodologies to eliminate bottlenecks and potential points of failure, ensuring robust data integrity and availability.
Your data are sent using HTTPS
While your data is in transit between your system and ours, it is always encrypted and transmitted using HTTPS for enhanced security. Within our internal firewalled private networks, data may be transferred without encryption.
Any files you upload to our platform are securely stored and remain encrypted while at rest. However, it's important to note that our application databases are typically not encrypted at rest. The information you input into our applications is actively managed within our databases and is subject to the same stringent protection and monitoring measures as the rest of our systems to ensure data security and confidentiality.
Regularly-updated infrastructure
Our software infrastructure undergoes regular updates, incorporating the latest security patches to bolster our defenses against potential vulnerabilities. Our products operate on a dedicated network that is safeguarded by stringent firewall measures and continuous monitoring.
Although achieving perfect security is an ongoing challenge, we actively collaborate with security researchers to remain at the forefront of web security advancements. This proactive approach ensures that we stay aligned with the state-of-the-art practices in safeguarding our systems and user data.
We protect your billing information
We process all credit card transactions with robust encryption, employing the same high-level encryption protocols as major banks. Card information is transmitted, stored, and processed securely within a PCI-Compliant network, ensuring the utmost protection for sensitive financial data.
Constant monitoring
We maintain a dedicated team responsible for safeguarding your account's security within our systems, utilizing advanced monitoring tools designed to alert us to any suspicious activities targeting our domains. To date, we are proud to report that we have not experienced any data breaches.
Furthermore, we conduct internal audits to oversee data access within our organization. Any unauthorized access by a Nuvenu employee to customer data is met with severe penalties, ranging from termination to potential legal prosecution. As far as our knowledge goes, such incidents have not occurred.
While we employ robust processes and defenses to uphold our track record of zero data breaches, we are prepared for the unfortunate event of a successful attack by malicious actors. In such circumstances, we are committed to promptly notifying all affected customers to ensure transparency and take necessary remedial actions.
Have a concern? Need to report an incident?
If you have observed any abuse, misuse, or potential security exploit related to your account, or if you have experienced an incident, we encourage you to visit our security response page. There, you will find comprehensive information on how to securely submit a report, ensuring that we can address and investigate the matter promptly and effectively. Your vigilance and cooperation are vital in helping us maintain a secure environment for all our users.