Privacy Policy

Nuvenu is dedicated to safeguarding the privacy and security of its users. This Privacy Policy elucidates the manner in which we gather, employ, and share personal information acquired through our app. By utilizing our app, you express your consent to the practices delineated in this policy. Additional tools and information can be accessed via Nuvenu Settings.

This policy provides insights into:

The data we collect and the reasons behind its collection.
How your data is managed and protected.
Your rights concerning your data.

We want to assure you that we never sell your data. Your privacy is a top priority for us.

This policy is separated into sections:

Privacy Policy
What we collect and why
Access and Disclosure of Your Information
Your Data Privacy Rights
Data Security Measures
Content Deletion and Account Closure
Data Retention
Location of Site and Data
Children’s Privacy
Changes and Questions

This policy governs all products developed by Nuvenu, LLC.

It pertains to how we manage information related to various groups, encompassing site visitors, potential customers, as well as customers and authorized users in connection with their service acquisition and relationship management with Nuvenu. In this policy, we collectively refer to these groups as "you."

If you are a California resident, please click here to access our California Notice at Collection, which includes additional disclosures mandated by California law.

What we Collect and why

At Nuvenu, our guiding principle is to collect only the information that is essential. Here's a breakdown of what this means:

Identity and access

When you register for a Nuvenu product, we request basic identification details such as your name, email address, and possibly your company name. This information allows you to personalize your new account, and it enables us to send you important product updates and other essential notifications. Importantly, we never sell your personal information to third parties, and we won't use your name or company in marketing communications without your explicit consent.

Billing information

If you subscribe to a paid Nuvenu product, we will ask you to provide payment information and your billing address. Your credit card information is securely transmitted directly to our payment processor. We retain a record of the payment transaction, including the last four digits of the credit card number, for purposes of maintaining your account history, generating invoices, and offering billing support. We also store your billing address to facilitate service charges, calculate applicable sales taxes, send you invoices, and detect potentially fraudulent credit card transactions. On occasion, we may use aggregated billing data to inform our marketing efforts.

Product interactions

We maintain the content you upload, receive, or retain in your Nuvenu product accounts on our servers. This ensures that you can use our products as intended. We retain this content for as long as your account remains active. In the event you delete your account, we will delete the associated content within 60 days.

General Geolocation data

For most of our products, we log the complete IP address used during product registration and retain this information to help prevent future instances of spam signups. We also log account access by full IP address for security and fraud prevention purposes, retaining this login data for as long as your product account remains active.

Website interactions

We gather information related to your online activity for analytical and statistical purposes, including conversion rate testing and experimentation with new product designs. This information encompasses details such as your browser and operating system versions, IP address, the web pages you visit, their load times, and the referring websites. If you have an account and are signed in, these web analytics data are linked to your IP address and user account until your account becomes inactive. Further information about the web analytics tools we employ can be found in the Advertising and Cookies section.

Anti-Bot Assessments

CAPTCHA

Voluntary Correspondence

When you reach out to Nuvenu via email for inquiries or assistance, we retain that correspondence, including your email address. This allows us to reference past interactions in case you contact us again in the future. We store any additional information you voluntarily provide only with your explicit consent.

Mobile App Permissions

For our desktop and mobile apps, we may request certain permissions, such as accessing contacts, calendars, cameras, and other privacy-sensitive features of your device. Granting consent is always optional, and our app will function without it, although some features may be limited. There are a few exceptions, such as the IOS app requesting permission to use push notifications upon initial sign-in, while the Android app does not require permission for push notifications.

Access and Disclosure of Your Information

We access or disclose your information under specific circumstances, as outlined below:

To Provide Requested Products or Services

We access your information to deliver the products or services you have requested from us.

Involvement of Third-Party Subprocessors

In certain instances, we engage third-party subprocessors to assist in running our application and providing services to you. Examples include email services like Gmail and email blasts.

Limited Human Access

Nuvenu personnel do not typically access your content unless expressly permitted for specific reasons. These instances are rare and occur, for instance, when resolving errors that require manual intervention. Our focus in such cases is to identify permanent solutions to prevent recurrences.

Exclusion from Ads

We may share a one-way hash of your email address with advertising companies, where legally permissible, to exclude you from viewing our ads. This is applicable if you have a Nuvenu account.

Assistance with Support or Software Bugs

If you encounter issues or need assistance with troubleshooting a software bug, we will request your permission before accessing your content.

Investigation and Preventive Measures

Accessing a user's account during an abuse investigation is a last resort, undertaken to safeguard our users and those reporting issues. We strive to maintain a balance between user privacy and safety throughout this process. If we identify misuse of our products, we will take necessary action, including notifying relevant authorities as warranted.

Aggregated and De-identified Data

We may aggregate or de-identify collected information for various purposes, including marketing and analytics.

Compliance with Applicable Law

Nuvenu is a U.S.-based company, with all data infrastructure located within the U.S. We adhere to a policy of not disclosing user data to government requests unless compelled by legal process or in exceptional emergency situations. This applies to both U.S. and foreign government authorities. We prioritize user notification before disclosing data, except where legally restricted or in certain emergencies.

Preservation Requests

Our policy is to comply with data preservation requests only when mandated by the U.S. Federal Stored Communications Act or properly served U.S. subpoenas for civil matters. We do not disclose preserved data unless required by law or compelled by an unappealed court order. Additionally, unless we receive a valid warrant, court order, or subpoena before the preservation period expires, we will delete any preserved user data at the end of this period.

Audits by Tax Authorities

In the event of an audit by a tax authority, we may be obliged to disclose billing-related information. In such cases, we will disclose only the minimum necessary information, such as billing addresses and tax exemption details.

Mergers or Acquisitions

If Nuvenu undergoes acquisition or merges with another company, we will notify you well in advance of any transfer of your personal information or its subjection to a different privacy policy.

Your Data Privacy Rights

We uphold the same data rights for all users, regardless of their location. Some of these rights include:

Right to Know: You have the right to know what personal information we collect, use, share, or sell. This privacy policy provides details about the categories and specific data we collect, along with explanations of their use.

Right of Access: This entails your right to access the personal information we have gathered about you. You can obtain information concerning how we share, store, secure, and process your data.

Right to Correction: You have the right to request corrections to your personal information.

Right to Erasure / “To Be Forgotten”: You may request the erasure of your personal information from our possession, subject to certain limitations under applicable law. It's important to note that fulfilling some data deletion requests may impact your ability to use Nuvenu services, potentially resulting in the closure of your account.

Right to Complain: You can file a complaint regarding how we handle your personal information with the appropriate supervisory authority.

Right to Restrict Processing: This allows you to request restrictions on how and why we use or process your personal information, including opting out of the sale of your data (Note: We never have and never will sell your personal data).

Right to Object: In specific situations, you have the right to object to the processing of your personal information.

Right to Portability: You can receive your personal information from us and transmit it to another party. Instructions for exporting data from your accounts are available directly through Nuvenu.

Right to Not Be Subject to Automated Decision Making: You can object to and prevent decisions with significant legal or similar consequences for you from being made solely based on automated processes. This right is limited if the decision is necessary for a contract's performance, permitted by applicable law, or based on your explicit consent.

Right to Non-Discrimination: We will not treat you differently, charge you more, offer different discounts, or provide lower customer service levels based on your exercise of data privacy rights. However, some rights may prevent you from using our Services due to their nature.

Many of these rights can be exercised by signing in and updating your account information. Please note that certain information may be exempt from such requests under applicable law, as we must retain certain data to provide our services to you.

In some cases, we may need to verify your identity before responding to a request, which may include confirming your name and email address. If we cannot verify you, we may be unable to respond to your requests. For questions about exercising these rights or for assistance, please contact us at contact@nuvenu.com or Nuvenu LLC, 300 Trophy Club Drive Ste 600, Trophy Club, TX 76262. If an authorized agent is corresponding on your behalf, we require written consent with a signature from the account holder before proceeding.

Depending on applicable law, you may have the right to appeal our decision to deny your request, if applicable. We will provide information on how to exercise this right in our response to your request denial. You also have the right to lodge a complaint with a supervisory authority. If you are in the EU or UK, you can contact your data protection authority to file a complaint or learn more about local privacy laws.

Data Security Measures

We implement robust security measures to protect your data:

Encryption: All data transmitted between our servers and your browser is encrypted using SSL/TLS. Database backups are also encrypted to ensure data security.

Data at Rest: We take extensive measures to secure your data at rest. For detailed information on our data security practices, please refer to our security overview.

Content Deletion and Account Closure

When you delete content from your Nuvenu account while it's still active, we retain a copy on our servers for 30 days, during which you may request retrieval.

If you decide to delete your entire account, your content will become immediately inaccessible, and we aim to purge it completely from our systems within 60 days. This applies to both manual cancellations and auto-canceled accounts. For further information, please consult our cancellation policy.

Data retention

We retain your information for the duration required to fulfill the purposes for which it was collected and used. The specific retention period depends on the nature of the data and the purposes for which we collected it. Afterward, we may either delete or aggregate the information. We may also keep and utilize this data to comply with legal obligations, resolve disputes, and enforce our agreements. For precise retention periods concerning particular data types, please refer to this policy.

Location of site and data

Our products and web properties are operated in the United States. If you are situated in the European Union, UK, or any other location outside the United States, please note that the information you provide will be transferred to and stored in the United States. By utilizing our websites or services and furnishing us with your personal information, you consent to this data transfer.

Children’s Privacy

Nuvenu is not designed for children, and individuals under the age of 13 are not permitted to use our products or services. Additionally, you must meet the age requirements necessary to provide consent for the processing of your personal data in accordance with the laws of your home country.

Changes and questions

We may revise this policy as necessary to ensure compliance with relevant regulations and to reflect any new practices. You can access a history of policy changes to stay informed. Whenever we make significant updates to our policies, we will update the date at the top of this page and take appropriate measures to inform users.

If you have any questions, comments, or concerns regarding this privacy policy, your data, or your rights pertaining to your information, please don't hesitate to contact us by emailing contact@nuvenu.com. We will be glad to assist you with any inquiries you may have.